Thank you for your interest in my Services. Please review the Studio's Terms & Conditions of Work to ensure that my Services are suitable for you.
My Design Style is Clean, Contemporary & Minimal, however my services can be Bespoke to you.
Terms & Conditions
Acceptance of a Quote or any Complimentary services or Advance Invoice confirms that you have read and accepted these terms and conditions.
Charges & Payment
Charges for services to be provided are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of seven (7) days. HDS reserves the right to alter or decline to provide a quotation after expiry of the seven (7) days.
All Services require an advance payment of either 30% or 50% of the project quotation total depending on the chosen service, before work commences unless otherwise agreed due to discounts or exceptional offers. The full balance is due before handover/release of said project.
Payment for services is due by bank transfer. Bank details will be made available on invoices.
Late Payment Fee
Late payment of an invoice is subject to a fee of 8% of the invoice balance.
Accounts unpaid (14) days after the date of invoice will be considered in default until full payment is received. HDS reserves the right to cease all services and is not responsible for any loss of data incurred due to the removal of the service. Removal of such does not relieve the Client of the obligation to pay any outstanding charges.
The Client will have an opportunity to review the appearance and content during the process at an appointed 'Client Review Session' and once the overall project is completed and not at any point before. At the completion of the project, such materials will be deemed to be accepted and approved.
Turnaround Time and Content Control
HDS will supply the client's project by the date specified in the project proposal, or at date agreed with client upon receiving initial payment.
In return, the Client agrees to delegate a single individual as a primary contact to aid with progressing the commission in a satisfactory and expedient manner.
HDS will require the Client to provide all content, text and professional images for the website unless they have requested HDS source these. Any sourced images will be licensed to HDS. Website copywriting services where necessary will be from both personal views and professional sources. Signing of the handover agreement confirms acceptance of all sourced content.
Failure to provide Website content:
HDS is a boutique studio and to remain efficient must ensure that work planned is carried out at the scheduled time. On occasions I may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why I ask that you provide all the required information when requested. Clients requiring 1 Day design must have all content ready before work commences. On any occasion where progress cannot be made with your website because you have failed to provide the required information in the agreed time frame, HDS reserves the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give HDS the go ahead to start until you are ready to do so to avoid significant delays.
Termination & Refunds
Termination of services by the Client must be requested in a writing within 24 hrs after work has commenced. A Partial refund of (90%) of advanced payment will be issued.
A non refundable deposit may be required as a holding fee for various services. This is only redeemable should the client proceed with said services. Should the client terminate these services for any reason this fee remains non refundable. No Refunds will be issued after 24hrs or after Handover.
All of HDS services may be used for lawful purposes only. You agree to indemnify and hold HDS harmless from any claims resulting from your use of HDS service that damages you or any other party.
The Client retains the copyright to data, files and graphics provided by the Client, and grants HDS the rights to publish and use such material. HDS will turn over all work product, including any necessary files, and client will be responsible for their safekeeping. HDS is not required to keep copies.
The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting HDS permission and rights for use of the same and agrees to indemnify and hold HDS harmless from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions.
HDS will own any copyrightable work, ideas, inventions, products, or other information that they create in connection with the Services provided. HDS has the legal right to all elements related to the Services provided and will not hold client responsible for any third-party claims.
HDS may share work carried out by the studio for promotional purposes but will never share client's personal information.
HDS will not take on management of any Websites not created by the Studio or not created using Shopify. Management plans are based on a monthly subscription and can be cancelled by either party by providing written notice thirty (30) days from last subscription payment date. Payment is due in advance and is non-refundable.
This Agreement shall be governed by English UK Law.
HDS hereby exclude itself from all and any liability from:
- Loss or damage caused by any inaccuracy;
- Loss or damage caused by omission;
- Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the website;
- Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of HDS to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid,
A website credit showing "Website Designed by Haydawn" will be displayed in the footer section of your website. This allows me to continue to offer affordable services.
This credit may not be removed without prior permission when you choose my 'Basic Website Design Package' as this package is offered at a reduced rate of 65%. Should this be removed without permission you will automatically receive an invoice for the remaining 35% payable within 5 working days.
All Reviews/Handovers are conducted via Zoom and therefore the client is required to provide an Email address to receive meeting links.
All rates are reviewed and changed annually on 1 January.
Haydawn's Design Studio (HDS) reserves the right, at our sole discretion, to update, change or replace any part of these Terms of Service and the right to refuse to any work.